FAQs
What currency are the prices do I see in the site?
All Prices are in £GBP
I just placed an order, when will it ship?
Please allow 7-10 business days (production time) for your order to ship out, average shipping times are 2-3 business days for the UK and 7-10 worldwide excluding holidays.
Tracking numbers will be updated the same day your order has been SHIPPED. If you don't have a tracking number and your order is marked as shipped, please email me at sales@theneonsignman.co.uk
I Have changed my mind, can I change the design?
All custom made orders cannot be changed once the production process has started. It is important to check the mock design prior to purchase for any errors or discrepancies. If you require a revision and the production has not yet started please email me at sales@theneonsignman.co.uk or what's app 07437258312 IMMEDIATLY
Can I cancel my order?
You are able to cancel your order with no penalty if the production process has not started. If the production process has started you cannot cancel. This does not effect your statutory rights.
I have entered an incorrect address what do I do now?
If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify me via email at sales@theneonsignman.co.uk If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as I do ship worldwide. UK based customers can enjoy 2-3 days shipping. The average worldwide shipping time is 7-10 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to sales@theneonsignman.co.uk and I will be happy to assist you in any way I can. I do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.